5 Ways to Wrap Up Conflict for the Holidays

The Gift of Mediation - Amy Robertson

Do holiday family gatherings cause you stress and anxiety? You are not alone.

What happens when we suddenly have all this compressed family time? For many families, it’s conflict. The gentle teasing goes a little too far. Old hurts, compounded by time and other issues that were never really resolved, are brought screaming to the surface. It does not have to be this way.

The Gift of Mediation - Amy RobertsonLast December a parent gave their family members the gift of mediation. An adult child had so much hurt built up with another family member they could no longer communicate or be in a room together.  The gift was an opportunity for them to work through their issues privately with a neutral person to see if they could find resolutions that would work for them.

I was asked if I would mediate between the family members in an effort to repair the relationship for a Christmas celebration where everyone would once again feel comfortable attending – or even consider attending! Everyone agreed to the terms of our work and progress was made. New boundaries were established and a plan with a timeline was agreed to in an effort to get things back on track.

As a mediator, here are my five tips to help families share information, understand different perspectives and hopefully get back on track:

1. Determine 3 things you each want the other person to hear.

Take turns without interrupting and really listen to each other. Anticipate hearing something you do not agree with and be prepared to focus on what they are saying anyway without reacting.

2. Keep an open mind and be curious.

Try to understand what is important to the other person and how they feel. Instead of making assumptions, ask questions. Try to avoid questions that include “why” as they can be perceived as judgmental or challenging. A simple option is to say “tell me more about this.”

3. Talk about the impact.

By focusing on the impact of the conflict or circumstance on you or someone you love, you will be less likely to trigger defensiveness in the other person.

4. Acknowledge that there is more than one solution.

Be flexible and think of at least two ideas or suggestions to move things forward.

5. Focus on the positive.

If you cannot agree on what has happened in the past, shift your focus to what you can both agree on to go forward.

If both people follow what they agree to (which is more likely when they create the terms together), it can do a lot to repair a relationship and rebuild trust over time.

All relationships have their challenges and it is common to find conflict in an important long-term relationship. How you choose to handle the conflict going forward is what really counts.
How you choose to handle the conflict going forward is what really counts. #relationships Click To Tweet

If you are unable to manage the conflict on your own, mediators can be an important part of moving things forward in a positive and constructive way. The dialogue may be intense, so some people like the idea of having someone impartial to both prepare and guide them through these tough conversations. Mediators help families resolve some or all of their issues in over 90% of cases[1].

November 19 to 26th was proclaimed Conflict Resolution Week in BC[2]. Following that lead, let’s seize the opportunity to improve our relationships and cherish the holiday season with our families. After all, do we really need more stuff?

Amy Robertson, Mediator www.victoriamediation.com
Amy Robertson

Guest blogger Amy Robertson is a Mediate BC Family and Civil Roster mediator in Victoria, BC. Amy keeps an active Family and Workplace mediation practice and she is a Facilitator of the Parenting After Separation Finances Course – for more information visit victoriamediation.com.



[1] Mediate BC 2015 Business of Mediation Survey

[2] http://www.bclaws.ca/civix/document/id/proclamations/proclamations/ConflictResolWk2016

2 thoughts on “5 Ways to Wrap Up Conflict for the Holidays”

  1. Are there situations where we should just let the distance between family members be? One brother is out of our family group but I don’t see that he wants to repair the damage. He has never made a move to resolve the distance.

    1. The short(ish) answer is yes. That said, I am not saying this applies in your circumstance.
      Using some or all of the tips mentioned in this article requires the voluntary participation of the people involved. I would not assume either way – it would be best to ask your brother if he would be willing to have a conversation with you. If you decide to ask him think about a low pressure way to do this. Some people prefer phone communication and others prefer email communication – try to think about his preferences.
      All the best, Amy.

Leave a Reply

Your email address will not be published. Required fields are marked *